Refund policy

At SkinScience, we take hygiene and product safety seriously. Because our products are beauty and personal care items, we are unable to accept returns once products have been delivered.

This helps us ensure that every customer receives new, unused, and safe products.

Returns

We do not accept returns for reasons such as:

• Change of mind

• Personal preference

• Incorrect product selection by the customer

We encourage customers to carefully read product descriptions before placing an order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photos of the product and packaging

If the issue is confirmed, we will arrange a replacement at no extra cost.

Order Changes

Once an order has been processed or shipped, it cannot be cancelled or modified.

Contact Us

If you have any questions about your order, our support team will be happy to assist you.